“You deliver SO much more than linguistic services. What you actually do is strip away the anxieties that someone like me inevitably feels when having to communicate with officialdom in a foreign language. I guess translation is only a part of communication; without the all important nuances (humour, etiquette etc.) a lot can get lost.
It is rare that someone surpasses my expectations but you have done so, and some! It almost feels like I’m stuck in the jungle and have bumped into Bear Grylls! Businesslike efficiency combined with a level of involvement you might see from a friend. What not to like!”